Refund Policy

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1. Overview

At Shefrealglox, we want you to be satisfied with your purchase. This Refund Policy outlines the terms and conditions for returns, exchanges, and refunds for products purchased through our website shefrealglox.ddd.

2. Return Eligibility

2.1 Eligible Returns

You may return products purchased from our website if:

  • The return request is made within 30 days of the delivery date
  • The product is unused and in its original, sealed packaging
  • The product is not damaged due to customer mishandling
  • You have proof of purchase (order confirmation or receipt)

2.2 Non-Returnable Items

The following items cannot be returned or refunded:

  • Products that have been opened, used, or had their seals broken
  • Products returned after the 30-day return period
  • Products damaged due to misuse, improper storage, or negligence
  • Products purchased from unauthorized retailers

3. Return Process

3.1 Initiating a Return

To initiate a return, please follow these steps:

  • Contact our customer support at helpdesk@shefrealglox.world within 30 days of delivery
  • Provide your order number and reason for the return
  • Wait for our team to review your request and provide return instructions
  • Once approved, you will receive a Return Merchandise Authorization (RMA) number

3.2 Shipping Your Return

When shipping your return:

  • Include the RMA number on the outside of the package
  • Securely package the product in its original packaging if possible
  • Ship to the address provided in your return authorization
  • We recommend using a trackable shipping method

Please note that return shipping costs are the responsibility of the customer unless the return is due to our error (wrong item shipped, defective product, etc.).

4. Refund Process

4.1 Inspection

Once we receive your returned product, our team will inspect it to ensure it meets our return criteria. This process typically takes 3-5 business days.

4.2 Refund Methods

Approved refunds will be processed to your original payment method:

  • Credit/Debit Card: Refunds will appear on your statement within 5-10 business days
  • PayPal: Refunds will be credited to your PayPal account within 3-5 business days
  • Other Payment Methods: Processing times may vary depending on the payment provider

4.3 Refund Amount

Your refund will include:

  • The full purchase price of the returned product(s)
  • Original shipping costs only if the return is due to our error

Return shipping costs paid by the customer are non-refundable.

5. Damaged or Defective Products

5.1 Reporting Issues

If you receive a damaged or defective product, please:

  • Contact us within 7 days of receiving the product
  • Provide photos of the damage or defect
  • Include your order number and description of the issue

5.2 Resolution

For damaged or defective products, we will offer:

  • A full refund including shipping costs, or
  • A replacement product shipped at no additional cost

6. Exchanges

If you would like to exchange a product for a different item, please:

  • Follow the return process outlined above
  • Place a new order for the desired product

We do not offer direct exchanges at this time. Once your return is processed, you may use the refund to purchase a different product.

7. Order Cancellation

7.1 Before Shipment

If you wish to cancel your order before it has shipped:

  • Contact us as soon as possible at helpdesk@shefrealglox.world
  • If the order has not yet been processed for shipping, we will cancel it and issue a full refund

7.2 After Shipment

Orders that have already shipped cannot be cancelled. Please follow the return process once you receive your order.

8. Partial Refunds

Partial refunds may be granted in the following situations:

  • Products returned in a condition that differs from when they were received
  • Products with visible signs of use or missing components
  • Returns initiated after 30 days but within 60 days (subject to a 15% restocking fee)

9. Consumer Rights Notice

This Refund Policy does not limit any non-waivable rights available under applicable U.S. consumer protection laws.

10. Contact Us

If you have any questions about our Refund Policy or need assistance with a return, please contact us:

  • Email: helpdesk@shefrealglox.world
  • Address: 902 Central Ave, Malta, MT 59538, United States

Our customer support team is available to assist you Monday through Friday, 9:00 AM to 5:00 PM (MST).

11. Policy Updates

We reserve the right to modify this Refund Policy at any time. Changes will be effective upon posting to our website with an updated date. The policy in effect at the time of your purchase will apply to your order.